Viteco, is responsible for the processing of personal data as described in this Privacy Policy.
This Privacy Policy applies to all customers and visitors of the Viteco webshop within the European Union and European Economic Area (EEA).
1. Contact details
Website: https://viteco.eu
Email: Viteco.eu@gmail.com
Privacy contact
Tim Klein is the contact person for privacy-related matters within Viteco.
He can be contacted via Viteco.eu@gmail.com.
2. Personal data we process
Viteco processes personal data when you place an order, create an account, contact us, or use our website.
We may process the following categories of personal data:
- First and last name
- Billing and shipping address
- Email address
- Phone number
- Bank account number or payment details
- Order and payment history
- IP address
- Internet browser and device type
- Data about your activities on our website
- Any personal data you voluntarily provide (e.g. via contact forms or email)
3. Special and/or sensitive personal data
Our webshop does not intend to collect personal data of individuals under the age of 16, unless permission has been granted by a parent or legal guardian.
If you believe that we have collected personal data from a minor without proper consent, please contact us at Viteco.eu@gmail.com and we will delete the data immediately.
4. Purposes and legal bases for processing
Viteco processes personal data for the following purposes and legal bases:
- Order processing and delivery
(performance of a contract) - Payment processing and invoicing
(performance of a contract and legal obligation) - Customer service and communication
(performance of a contract or legitimate interest) - Account creation and order history (if applicable)
(performance of a contract) - Sending service-related emails (order confirmations, shipping updates)
(performance of a contract) - Marketing and newsletters
(consent – you can withdraw consent at any time) - Improving the webshop and user experience
(legitimate interest) - Compliance with legal and tax obligations
(legal obligation)
5. Automated decision-making
Viteco does not use automated decision-making or profiling that produces legal or similarly significant effects on individuals.
6. Data retention periods
Viteco does not retain personal data longer than necessary for the purposes for which it is processed, unless required by law.
Indicative retention periods:
- Order and invoice data: 7 years (EU tax and accounting obligations)
- Customer account data: until the account is deleted
- Contact requests: up to 12 months after handling
- Marketing data: until consent is withdrawn
7. Sharing personal data with third parties
Viteco only shares personal data with third parties when necessary for the operation of the webshop, such as:
- Payment service providers
- Shipping and logistics partners
- IT and hosting providers
- Accounting or administrative service providers
Personal data is never sold to third parties.
When third parties process personal data on our behalf, we enter into a data processing agreement to ensure compliance with the GDPR.
If personal data is transferred outside the EU/EEA, this will only occur if appropriate safeguards are in place, such as Standard Contractual Clauses.
8. Cookies
Viteco uses functional, analytical and (with consent) marketing cookies.
- Functional cookies are necessary for the webshop to function properly
- Analytical cookies help us understand how visitors use the webshop
- Marketing cookies are used to show personalized content and advertisements
Tracking and marketing cookies are only placed after you have given explicit consent via the cookie banner.
You can manage or withdraw your cookie preferences at any time via your browser settings.
More information about cookies can be found at:
https://veiliginternetten.nl/cookies-wat-zijn-het-en-wat-doe-ik-ermee/
9. Your rights under the GDPR
You have the right to:
- Access your personal data
- Correct inaccurate personal data
- Request deletion of your personal data
- Restrict processing
- Object to processing
- Withdraw consent at any time
- Request data portability
You can exercise these rights by sending a request to Viteco.eu@gmail.com.
We may ask you to verify your identity. Please ensure sensitive information (photo, MRZ, passport number, national ID number) is blacked out.
We will respond within one month, as required by the GDPR.
You also have the right to lodge a complaint with your local data protection authority or the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):
https://autoriteitpersoonsgegevens.nl
10. Data security
Viteco takes appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, unlawful disclosure and alteration.
If you believe that your data is not adequately protected or there are indications of misuse, please contact us immediately at Viteco.eu@gmail.com.